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Created page with "Help Desk Analyst Canadian College Course Online Program Diploma<br>Help desk analysts are an indispensable component of most IT departments, providing technical assistance to users for various products and services. Their working environments may differ depending on the industry they serve.<br><br>Skills necessary for this position include empathy, resilience, customer service acumen and an in-depth knowledge of DISC. A certification or license in specific hardware or s..."
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